Mechanical watches are complex technical instruments with movements consisting of many small components that require
servicing, cleaning and oiling from time to time. Your watch is warranted for two years when purchased as new from an
authorized Ulysse Nardin retail location. The guarantee does not cover normal wear and tear or any damage to the watch
as a result of misuse, accidents (knocks, dents, etc) or abnormal/abusive use and lack of care.
Frequently Asked Questions
What is the recommended service interval for my watch?
We recommend that your timepiece be serviced every 3 to 5 years. The interval between services is influenced by several
factors, including frequency of use and climate. A watch that is worn daily experiences more wear and tear on the
movement parts and may require service closer to the 3 year interval, while a watch that is worn on special occasions
may require service closer to the 5 year interval.
Only an authorized Ulysse Nardin Service Center should service your timepiece. In the event that your watch has service
performed by a non-authorized watch technician in any location other than those listed on our website we will not honor
any service guarantee/warranty.
- Dismantling, cleaning, assembly, oiling of the watch movement
- Repair or replacement of worn or damaged movement parts
- Timing and accuracy corrections as per Ulysse Nardin standards
- Casing and checking of the various functions
- Replacement of crown, push-buttons, gaskets, (if applicable)
- Restoration of water resistance to factory specifications
- Refurbishment of case and bracelet to factory specifications
Our watch cases and their components are assembled to provide water-resistancy to the depth indicated on the case. All crystals, crowns, pushers, bezels and caseback are fitted with gaskets to enhance this feature.
We will guarantee the service for 24 months under our limited repair warranty. This warranty covers all the parts
installed and the work performed at the time of service.
I’m going to send my watch in for service. Are there any special instructions?
Please package your watch carefully (do not send the watch box) and insure the shipment. We recommend that you send your
watch FEDEX, UPS, DHL or the Postal Service (any carrier which will require a signature to show that the delivery was
received). You may wish to contact the appropriate tax and customs regulatory agency for your region to confirm that
your package complies with local laws. Please include a letter detailing the problem that you're experiencing with the
watch, along with complete contact information (name, address, telephone/FAX numbers, e-mail). Upon receipt of your
timepiece, our watchmakers will examine it and an estimate of the cost of repair will be prepared and sent to you for
your approval. All repair work is performed on a prepayment basis. Upon receipt of your signed approval repairs will
commence. Once the repairs have been concluded and your payment for the repairs has been received, your timepiece will
be returned to you.
I have an older Ulysse Nardin watch that I am interesting in learning about. What information do you need to search the
archives?
We will be glad to search our archives for you. Our archives are based upon movement number and we will need the
following information from you: 1. Digital images of the watch (front and back) 2. Movement number – this number is
etched on the actual movement itself and you will need to take the watch to a qualified watchmaker who can uncase the
movement and provide you with the number You can e-mail us the information and we will perform an archival search on
your behalf.
How do I find out how much my vintage watch is worth?
You may wish to contact either Sotheby’s or Antiquorum auction houses, both of which have horologists on staff that can
perform an appraisal on your behalf.
I have an older Ulysse Nardin watch that I would like to send in for service – what do I do?
We have a vast inventory of spare parts for our vintage timepieces and in many cases we can service your vintage watch;
such service carries a limited 6 months warranty. However, in some instances spare parts may no longer available. As a
first step, please e-mail us the movement number of your watch (any qualified watchmaker can open the watch for you and
provide you with this number which is etched upon the actual watch movement). We will send that information to our
factory in Switzerland where all vintage repairs are handled and ask that they check their inventory for spare parts for
your particular watch. Upon confirmation that spare parts are available, please proceed as follows: Please package your
watch carefully (do not send the watch box) and insure the shipment. We recommend that you send your watch FEDEX, UPS,
DHL or the Postal Service (any carrier which will require a signature to show that the delivery was received). You may
wish to contact the appropriate tax and customs regulatory agency for your region to confirm that your package complies
with local laws. Please include a letter detailing the problem that you're experiencing with the watch, along with
complete contact information (name, address, telephone/FAX numbers, e-mail). Once the timepiece is received in
Switzerland, we will prepare an estimate of the cost of repair; this estimate will be sent to you for your approval. All
repair work is performed on a prepayment basis. Upon receipt of your signed approval repairs will commence. Once the
repairs have been concluded and your payment for the repairs has been received, your timepiece will be returned to you.